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This video allows you to see how to include a new template inside ClicShopping more information : https://www.clicshopping.org/forum/files/file/169-template-design-alibaba/

Hello @Mara, look little about that. A summary I found : 1. Create relevant online consumer protection rules (GDPR) 2. Focus on personal data protection and security 3. Ready to develop a good relation with your customer, reactivity, Chat (why not), good support 4.Develop the reviews are very important 5.Allow the customer to rate your work. 6.Of course, website in SSL 7.Quality Website design

It can lot of reason for that. I think it's important to be at the same level than your customer and what they want and what they must buy on your website. You can propose nice product but if the customer does not trust in your website, there is no way. Do not forget, yesterday is not today. Some people have internet, has been some problem with some e-commerce website, service ... In clear, your site must inspire the trust and you must build your reputation